Shipping Policy
Last updated: 4 August 2026
1. Overview
This Shipping Policy applies to fragrance orders placed on the ZONE OUT storefront operated by Prasanta Communications. We ship only within India via pan-India courier partners.
Orders with shipping addresses outside India will not be fulfilled. For returns of damaged or wrong-product deliveries, see our Returns & Refunds page.
2. Order Processing
After payment is confirmed, we typically process and dispatch orders within 1–2 business days. Public holidays, peak periods, or stock constraints may extend processing time.
3. Delivery Timelines
Once dispatched, we aim to deliver within 10 days. Delivery timelines shown at checkout or in communications are estimates, not guarantees.
Actual delivery time depends on the courier service and other factors such as weather, holidays, remote locations, and local conditions outside our reasonable control.
4. Shipping Charges
Shipping within India is free. There is no separate shipping fee at checkout today. If shipping charges ever apply, they will be shown clearly before you complete payment.
5. Payment
Orders must be paid in advance through the payment methods offered at checkout. Cash on Delivery (COD) is not available.
6. Addresses & Serviceability
You are responsible for providing a complete and accurate shipping address in India, including recipient name, phone, address lines, city, state, and pincode. We are not responsible for failed or delayed delivery caused by incorrect or incomplete address details you provide.
Some remote or unserviceable pincodes may not be fulfilled by our courier partners. If we cannot ship to your address, we will notify you and cancel the order with a refund to your original payment method.
7. Tracking & Updates
After your order ships, you can follow status updates in your account order history and through communications we send about your shipment. Tracking details from our courier partner may also be shared when available.
8. Damaged or Wrong Product
If your order arrives damaged or we delivered the wrong product, contact us within 3 days of delivery with a continuous unboxing video. Full details are on our Returns & Refunds page.