Returns & Refunds
Last updated: 4 August 2026
1. Overview
This Returns & Refunds policy applies to fragrance orders placed on the ZONE OUT storefront operated by Prasanta Communications. We ship only within India.
Because our products are Extrait de Parfum and personal-care fragrance items, we do not accept voluntary returns for change of mind, unused preference, or opened bottles that are not damaged or incorrect. Returns and refunds are limited to the situations described below.
2. Eligibility
You may request a return, refund, or replacement only when:
- The product arrives damaged, or
- We delivered the wrong product.
You must contact us within 3 days of delivery. Requests made after that window are not eligible unless we agree otherwise in writing.
A continuous unboxing video is required. The video should show the sealed package as received, the unboxing process without cuts or edits, and the product condition (including any damage or incorrect item) through inspection. Requests without a qualifying unboxing video may be declined.
3. How to Request
To start a return, refund, or replacement request, open a support ticket or email within 3 days of delivery. Please include:
- Your order number
- A short description of the damage or wrong product
- Your continuous unboxing video
- Whether you prefer a full refund or a replacement (where both options apply)
4. Inspection & Approval
We review your request and supporting video. We may ask for additional details or require the item to be returned before we finalise a refund or send a replacement.
When a return is approved and a return shipment is needed, ZONE OUT arranges and covers return shipping. Do not ship a product back until we confirm the return and provide instructions.
5. Refunds
Approved refunds are issued to the original payment method only. After we approve your request (and complete receipt and inspection when a return is required), refunds are typically processed within 7–10 business days. Your bank or payment provider may take additional time to post the credit.
6. Replacements & Exchanges
For eligible damaged or wrong-product deliveries, you may choose a full refund or a replacement at no cost (subject to stock availability).
Exchanges are offered only when the wrong product was delivered, so we can send the correct item. We do not offer scent preference or other discretionary exchanges.
7. What Is Not Covered
The following are not eligible under this policy:
- Change of mind or unused preference after purchase
- Dislike of scent or fragrance character
- Opened bottles without qualifying damage or wrong-product proof
- Requests made more than 3 days after delivery
- Incomplete, edited, or missing unboxing video
- Damage or wear that occurs after delivery through normal use or mishandling
8. Cancellations
You may cancel an order only while payment is still pending. Once an order is paid, cancellation is no longer available and any claim must follow this Returns & Refunds policy. Full details are on our Cancellation Policy page.