Cancellation Policy
Last updated: 7 August 2026
1. Overview
This Cancellation Policy applies to fragrance orders placed on the ZONE OUT storefront operated by Prasanta Communications. We ship only within India.
You may cancel an order before payment is completed. Once payment succeeds, the order cannot be cancelled. Approved cancellations of unpaid orders release any reserved stock; if a charge was captured in error before confirmation, we process a full refund to the original payment method.
2. When You Can Cancel
You may request a cancellation only while the order is still pending payment. Once an order is paid, cancellation is no longer available.
3. How to Request
To cancel an unpaid order, contact us as soon as possible via a support ticket or . Please include:
- Your order number
- A brief note that you wish to cancel
We will confirm whether payment is still pending and process the cancellation when the order has not yet been paid.
4. Refunds
Where a refund applies, amounts are returned to the original payment method only. Refunds are typically processed within 7–10 business days. Your bank or payment provider may take additional time to post the credit.
5. After Payment
Once an order is paid, cancellation is no longer available. If your order arrives damaged or we delivered the wrong product, please follow our Returns & Refunds policy.