Privacy Policy
Last updated: 4 August 2026
1. Introduction
ZONE OUT is a luxury fragrance brand and product of Prasanta Communications, a partnership firm based in Hyderabad, Telangana, India. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our website, create an account, place an order, or contact us for support.
Our storefront is intended for customers in India. We ship only within India. By using ZONE OUT, you agree to the practices described in this policy.
2. Information We Collect
We collect only what we need to operate the store and serve you. Depending on how you use ZONE OUT, this may include:
- Account and authentication: mobile phone number used for one-time password (OTP) login; name and optional email when you provide them in your profile.
- Addresses: shipping and billing details such as recipient name, phone, address lines, landmark, city, state, pincode, and country.
- Orders and cart: products selected, quantities, order notes, order history, and related fulfilment and payment status information.
- Support: subject and message content of support tickets and replies.
- Technical and session data: information needed to keep your session secure, such as IP address, browser user agent, and essential cookies (including session and CSRF protection cookies).
We do not operate a newsletter signup form or third-party analytics product on the storefront at this time.
3. How We Use Information
We use personal information to:
- Authenticate your account and verify your phone number via OTP.
- Process, fulfil, and communicate about your orders (including shipping updates and support).
- Manage your cart, addresses, and support tickets.
- Improve the reliability, security, and usability of our website and services.
- Send transactional messages (such as OTP codes and order-related updates) and promotional messages about ZONE OUT products, offers, or news via SMS, WhatsApp, or email.
- Comply with applicable Indian laws, resolve disputes, and enforce our terms.
4. Consent and Purpose Limitation
We process personal information for the purposes described above. When you create an account, place an order, or contact support, you provide information so we can deliver those services. You may withdraw consent for promotional communications at any time by contacting us (see Contact below). Withdrawal of consent for marketing does not affect processing needed to fulfil orders, secure your account, or meet legal obligations.
This policy is intended to align with the Digital Personal Data Protection Act, 2023 and other applicable Indian laws.
5. Sharing of Information
We do not sell your personal data.
We may share information with trusted service providers who help us operate ZONE OUT — for example, payment processing, SMS or messaging delivery, hosting and infrastructure, email delivery, and logistics or shipping partners. These providers may collect and process the personal data required to render their services to us, and only for that purpose.
We may also disclose information when required by law, regulation, legal process, or governmental request, or to protect the rights, safety, and integrity of Prasanta Communications, our customers, or the public.
6. Cookies and Sessions
We use essential cookies and server-side sessions to keep you signed in, protect forms against cross-site request forgery, and maintain cart or browsing state. These cookies are necessary for the website to function. We do not use non-essential advertising or analytics cookies on the storefront at this time.
7. Retention and Deletion
We retain your personal information until you request deletion, or until it is no longer needed for the purposes described in this policy.
Even after a deletion request, we may retain certain records for as long as Indian law requires — for example, tax, accounting, or dispute-related records — or where we must keep limited information to complete pending orders or prevent fraud.
To request deletion of your account or personal data, contact us at . We may need to verify your identity before completing the request.
8. Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. OTP codes and session data are handled with care appropriate to their sensitivity. No method of transmission or storage is completely secure; we cannot guarantee absolute security.
9. Children
ZONE OUT is not directed at children under 18 years of age. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us so we can take appropriate steps.
10. Your Rights
Subject to applicable Indian law, you may request to:
- Access the personal information we hold about you.
- Correct inaccurate or incomplete information.
- Delete your personal information, subject to lawful retention requirements.
- Withdraw consent for promotional communications.
To exercise these rights, email . We will respond within a reasonable time as required by applicable law.
11. Updates to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will change when we do. Continued use of ZONE OUT after an update means you accept the revised policy. We encourage you to review this page periodically.